Hong Kong Integrated Diagnostic Imaging Centre – Health check up packages terms and conditions

After receiving confirmation email from Welloft, the check up centre will call Customer to schedule the appointment within 2 working days. Customers are also welcome to call our hotline 3700 6800 for appointment & inquiries or WhatsApp 6168 9195 (*for inquiry only) for appointment & inquiries.
Customers must present their identity cards and show the order confirmation email on the appointment day.
The health check package is only valid for 6 months from the date of purchase. After which, the confirmation letter will not be accepted.

Note: Customers need schedule the purchased plan at the latest 1 month before the last day of the validity period, to allow us to reserve the equipment and time.

This price only covers all the items in this health check plan and 1 doctor consultation.
Amendment or cancellation is not allowed once the payment is confirmed, and is not transferable and refundable.

If there are any items within the check up plan that the customer wishes to cancel, the center will not refund the fees for the cancelled items.

Under normal circumstances, the medical examination report would be ready in 14 working days (excluding Saturday, Sunday and public holiday).
(1) Customers can go to the center to receive the doctor's explanation of the report and collect the report; or
(2) The doctor will explain the report over the phone, and customers can collect the report at the center within one month.

3D mammography service is only available during the following times:

Monday and Friday: All day
Tuesday, Wednesday, Thursday: Morning sessions

Pap smear test is suitable for women with sexual experience
Pap smear test and urine/ stool tests cannot be performed during menstruation.
All tests are not for the purpose of medical diagnosis or treatment.
In case of any dispute, the decision of HKIDIC and Welloft should be final.

Disclaimers:

All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
The Merchant is the service provider of this Service/Product. ESD Services Limited (“Welloft”) is not the service provider of this Service/Product. Welloft is irresponsible to any loss, injury or law action caused by using this service/product. Any claims and inquiries should be addressed to the respective Merchant.