Matilda International Hospital Terms and Conditions:

Checkups:

- After the successful payment, client will receive a confirmation email from Welloft and client can also query your transaction in the next working day. (Health assessment department email: assessment@matilda.org Tel: 2849 0338)

- Client must present his / her identity document and the print-out of order confirmation email on the appointment day.
- The purchase cannot be altered or refund after the confirmation of order.
- All health screening test or examination is for the purpose of medical diagnosis or treatment

- All packed items are fixed. In case there are any test items in the above programmes being declined or not conducted due to any reason, there will be no refund nor exchange for such items.

- The programme is only available at the health assessment department in Matilda International Hospital.

- This offer cannot be used in conjunction with other promotional offers or direct billing from insurance companies, and cannot be exchanged for cash or refund.

- Additional costs will be incurred for additional examination, laboratory tests, medication, and the subsequent follow-up

- The offer is not applicable for emergency health screening

- Please make an appointment in advance.
- Welloft and Matilda International Hospital reserve the right of final interpretation.

Training Courses:

- After the successful payment, client will receive a confirmation email from Welloft and client can book the appointment in the next working day.(email: health@matilda.org )
- Client must present his / her identity document and the print-out of order confirmation email on the appointment day.
- The purchase cannot be altered or refund after the confirmation of order.
- Please make an appointment in advance.
- Welloft and Matilda International Hospital reserve the right of final interpretation.

Validity
The health check package/training course is valid for six months (from the date of purchase) or it will be forfeited.

Report

Under normal circumstances, all medical reports will be ready around 14 working days (excluding Saturday, Sunday and public holiday). A delay in processing some requests due to the following reasons: 1. indicate the specific selective 2. Some items take more turnaround time for test.

A. Local Clients

(1) Face to face follow-up consultation within 3 months after assessment
(2) Virtual follow-up consultation: pick up report by client or authorized person. Report also can be sent via email or ordinary mail. Client should take the responsibility for the risk of mailing report.

B. Mainland or Overseas Clients

(1) Face to face follow-up consultation within 3 months after assessment
(2) Virtual follow-up consultation: pick up report by client or authorized person. Report also can be sent via email or post by mail with additional charges. Client should take the responsibility for the risk of mailing report.

Disclaimers:

All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
The Merchant is the service provider of this Service/Product. ESD Services Limited (“Welloft”) is not the service provider of this Service/Product. Welloft is irresponsible to any loss, injury or law action caused by using this service/product. Any claims and inquiries should be addressed to the respective Merchant.

Matilda International Hospital

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T&C